- Experience/Knowledge on Application/Infrastructure Monitoring tools/solutions: DynaTrace/AppDynamics/NewRelic or other Application Performance management tool etc.
- Experience in Windows servers infrastructure and .Net based Application Support
- IIS, worker process thread, Web config, Certificate binding
- Event Logs
- Server Performance metrics - CPU, Memory, Queue length, MSMQ, I/O, Page writes etc.
- Windows cluster
- Intermediate to Professional level of experience of SQL. E.g. SQL Jobs, SQL queries, Blocking, Always On
- Basic Knowledge of Azure and servers hosted on Azure along with AD and Domain Controller.
- Experience with ITSM tools such as Service desk/ServiceNow.
- Basic knowledge of ITIL framework (V3.0 foundation certificate would be added advantage)
- International support experience (preferably US or Europe i.e. good command of verbal and written English)
- Knowledge/Experience on office applications, Word/Excel/Powerpoint/Access.
Minimum of 3 - 5 Year(s) Of Experience