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DESKTOP SUPPORT

Job Description

Dear Candidate,


*Note: Good Command of English language is a Must

*Note: Voice process experience is an added advantage


Request you to kindly share the below details:

Total Experience:

Relevant experience:

Current CTC:

Expected CTC:

Highest Qualification:

Notice Period:

Current/Previous Organization:

Current Location:

Preferred Location:

Okay with Flexible Shifts: Yes/ No


For queries, Kindly contact [email protected]


DESKTOP SUPPORT

Job description

Responsibilities

  • Coordinate desktop changes to avoid deployment collisions.
  • Prepare requests for rollout
  • Prioritize change requests
  • Create rollout plans for changes requests
  • Coordinate implementation process
  • Keep track of request and make sure they are implemented as planned
  • Participate in incident handling concerning desktop changes.
  • Participate in projects concerning bigger desktop changes, for example rollout of new antivirus.
  • Microsoft environment knowledge (desktop & server).
  • Have some level of technical understanding of the products building up a desktop service.
  • Experience from the desktop environment.
  • Understanding and experience of change management process.
  • Technical Requirements

Technical Requirements

  • Phone support experience necessary.
  • Technical Service desk or technical call center experience is necessary.
  • Disciplined, systematic problem solving skills required.
  • Windows Operating systems
  • Clients: Windows7, Windows Vista, Windows XP, Windows 2000
  • Servers: Windows 2000, Windows 2003, Windows 2008
  • Knowledge of Active Directory, Exchange 2003/2007
  • ITSM ticketing tools such as Remedy, HP Service Center, Peregrine Service Center
  • Remote desktop connectivity applications like SMS, Bomgar, WebEx, Live Meeting, and Windows Native tools
  • MS Office Suite (XP, 2003, 2007): MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook, MS Project, and MS Visio
  • Internet browsers (e.g. Explorer, Chrome, Firefox),
  • VPN and remote dial-in users
  • Support for laptop, desktops, and printers
  • PDA and blackberry support
  • Others: Adobe Acrobat and other common desktop applications like WinZip, etc.

Soft Skills

  • Excellent communication and conversation skills (Verbal and Written)
  • Good documentation skills
  • Good working knowledge of MS OFFICE (Including MS Project and Visio)
  • Should have a great customer handling skills
  • Able to handle unforeseen situations
  • High level of acceptance
  • Can drive HCLs value and its methodology

Other Skills / Experience

  • Ability to successfully provide hardware/software/network problem analysis and resolution support over the phone
  • Personal dedication to providing high quality, superior service at all times. Ability to finish what is started is a must.
  • Ability to integrate as a cross-functional, team player in a fast-paced environment where all information is shared.
  • Ability to learn new information quickly and the willingness to do so at all times.
  • Ability to work flexible hours from time to time to cover for other Service desk staff and to be on call via pager during the week.
  • Customer Focus
  • Teamwork
  • Technical Expertise
  • Interpersonal Effectiveness
  • Concern for Order and Quality



Experience

Minimum of 4 - 8 Year(s) Of Experience

Job Category

  • Desktop Support L1

Key Skills

  • Desktop Support
  • Linux Operating System
  • OS Configuration
  • OS Installation
  • VPN

Job Overview :

  • Salary: 200000-550000/CTC
  • Gender: Male,Female
  • Experience:4 - 8 Year(s)
  • Qualification:Any Graduate,B.E Computer Science,B.E.,B.Tech,BCA,BscIT,Diploma