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Desktop Support Engineer

Job Description

Responsibilities

• Address user tickets regarding hardware, software, and network related issues
• Installing applications and computer peripherals
• Diagnose and solve day-to-day user problems
• Conduct remote troubleshooting
• Test alternative pathways until you resolve an issue
• Record technical issues and solutions in logs
• Escalate unresolved issues to the L2 support personnel
• Follow up with clients to ensure their systems are functional
• Report customer feedback and potential product requests
• Help create technical documentation and manuals

Requirements

• 6 months to 1-year work experience as a Desktop Support Engineer
• Hands-on experience with Windows/Linux/Mac OS and their installation
• Working knowledge of office automation products and computer peripherals, like printers, scanners and other devices,
• Ability to perform remote troubleshooting and provide clear instructions
• Excellent problem-solving and multitasking skills
• Customer-oriented attitude
• Degree in Computer Science or relevant field


Experience

Minimum of Fresher - 3 Year(s) Of Experience

Job Category

  • Desktop Support L1

Key Skills

  • Desktop Support
  • Linux
  • Linux installation
  • OS Configuration
  • OS Installation
  • Windows Installation
  • Windows OS/Ubuntu/Linux

Job Overview :

  • Salary: As Per Industry Standard/CTC
  • Gender: Male,Female
  • Experience:Fresher - 3 Year(s)
  • Qualification:12th,Any Graduate,B.E Computer Science,B.E IT,B.E.,Diploma