Desktop Support Engineer

Responsibilities:

• Build and install PCs, telephone systems, wireless networks and peripheral devices (such as printers, scanners, mobile/smart phones) related to desktop infrastructure, in accordance with department standards
• Provides advice and guidance to colleagues regarding incidents
• Maintain installed PCs, networks, telephone systems and peripherals with routine maintenance
• Identify, log and resolve technical problems with software applications or network systems
• Identify potential changes and system improvements to present to senior team leaders for consideration and implementation
• Ensure that work is carried out within agreed service levels and in accordance with department guidelines
• Create, maintain, and distribute reports of progress to senior leadership
• Maintain client databases with solutions and clear record of activities
• Explain and document technical issues in a clear way to clients
• Use call logging system to accurately record telephone request.
• Good in troubleshooting.
• Ability to handle outlook issues.
• Proficient in outlook configuration.

Qualifications and professional knowledge:

• 1-4 years of relevant experience in an IT support role.
• Bachelor s Degree in Computer Engineering or similar field
• You have worked with a variety of IT support systems
• Hands-on experience with Windows/Linux OS environments
• Experience with PC operating systems, applications,anti virus knowledge and hardware for Windows
• Good Communication in English.