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HelpDesk Support

HP

Job Description

Location(s):
Mumbai, Maharashtra, India
Gurgaon, Haryana, India
Category: Services
Job ID: 3071597
Posted: 5/17/2021

This is a 2 year contract role under HP Payroll. You will be deployed at client location during this period. And your annual CTC will be 3 Lakh.

 Good PC skills, especially MS Excel & Create reports to update the company on the team's progress
   Monitor team members' participation to ensure the training they are being provided is being put into use, and also to see if any additional training is needed
   Inspire and motivate teamwork for achieving goals
   Be open to new ideas coming from team members
   Define clearly state expectations and objectives with the team members. Ensure that all members understand the missions ahead
   Daily check on open calls, pending parts & escalation calls, responses should be fast.
   Educate the members of the service delivery team on new policy plans and implication on service delivery
   Prepare Weekly reports and present such reports to the Service Head
   Collate data and information on client satisfaction, inquiry, and complaint
   Working knowledge of office automation products and computer peripherals, like printers and scanners.
   Network and connect computers within organization to better communication
   Setup computers and install software for various applications and programs
   Working Knowledge of Windows OS( Windows 7 / Windows 8 / Windows 10) & Outlook.
   Working Knowledge of Hardware for Desktop/Laptop & able to address the issue.
    Ability to diagnose and troubleshoot basic technical issues.
   Handle daily technical support activities on desktop support & Network issue.


About HP

 

You’re out to reimagine and reinvent what’s possible—in your career as well as the world around you.

So are we. We love taking on tough challenges, disrupting the status quo, and creating what’s next. We’re in search of talented people who are inspired by big challenges, driven to learn and grow, and dedicated to making a meaningful difference.

 

HP is a technology company that operates in more than 170 countries around the world united in creating technology that makes life better for everyone, everywhere.

 

Our history: HP’s commitment to diversity, equity and inclusion – it's just who we are.

From the boardroom to factory floor, we create a culture where everyone is respected and where people can be themselves, while being a part of something bigger than themselves. We celebrate the notion that you can belong at HP and bring your authentic self to work each and every day. When you do that, you’re more innovative and that helps grow our bottom line. Come to HP and thrive!


Experience

Minimum of Fresher - 3 Year(s) Of Experience

Job Category

  • Desktop Support Engineer

Key Skills

  • Desktop Support
  • IT Networking
  • Network Support
  • OS Configuration
  • OS Installation

Job Overview :

  • Salary: 300000/CTC
  • Gender: Male,Female
  • Experience:Fresher - 3 Year(s)
  • Qualification:Any Graduate,B.E Computer Science,B.E IT,B.E.,B.Tech,BCA,BscIT,Diploma,MCA,MscIT