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· Shall have good communication and reporting skills.
· Must be flexible to work in shifts at RIL VMD
· Ready to work anywhere in Gujarat or outside Gujarat.
· Resource’s major role is on repairs of all types of Printers.
· Good Troubleshooting knowledge of all types of hardware calls of desktops and laptops
· First level trouble shooting knowledge of all types of peripherals
· Knowledge of various types of networking devices and troubleshooting of networking calls
· Troubleshooting and repairs of all types of DMPs, Laserjet, Deskjet printer calls
· Troubleshooting knowledge on various windows OS Good understanding on all applications including SAP, MSOffice, Antivirus etc.
· Having good PR skill with customer Willingness to do PM and Asset Inventory management
· Understanding operation of Ticketing Tool
· Taking ownership on closure of calls within SLA
Minimum of 3 - 4 Year(s) Of Experience