Job Description
·
Shall have good communication and reporting
skills.
·
Must be flexible to work in shifts at RIL VMD
·
Ready to work anywhere in Gujarat or outside Gujarat.
·
Resource’s major role is on repairs of all types
of Printers.
·
Good Troubleshooting knowledge of all types of
hardware calls of desktops and laptops
·
First level trouble shooting knowledge of all
types of peripherals
·
Knowledge of various types of networking devices
and troubleshooting of networking calls
·
Troubleshooting and repairs of all types of
DMPs, Laserjet, Deskjet printer calls
·
Troubleshooting knowledge on various windows OS
Good understanding on all applications including SAP, MSOffice, Antivirus etc.
·
Having good PR skill with customer Willingness
to do PM and Asset Inventory management
·
Understanding operation of Ticketing Tool
·
Taking ownership on closure of calls within SLA
Experience
Minimum of 3 - 4 Year(s) Of Experience
Job Category
Technical Support
Key Skills
Basic troubleshooting
Printer Troubleshooting
Troubleshooting
Troubleshooting of IT devices
Windows OS/Ubuntu/Linux
Job Overview :
