Job Description
1. Maintenance and monitoring of computer networks and systems
2. Logging the queries of customers and employees.
3. Analysis of call logs in order to discover any underlying issues or trends.
4. Diagnosing and solving hardware or software faults.
5. Installing, Configuring windows operating systems.
6. Installed and configured various applications software’s Like MS Office, SAP, Liaison, SITA, antivirus etc.
7. Desktop Support up to Client Level including Hardware, Software and Networking Problems. Installed, configured and maintained the regular updates of Antivirus.
8. Installed, Configured and Troubleshooting of various PC Hardware Components. Outlook Configuration and troubleshooting. Configuring & troubleshooting of LAN setup.
9. Installation & troubleshooting of Local and Network printer.
10. Resolve problems reported by customers by analysing, simulating and fixing them.
11. Available to support customers on a 24/7/365 basis when the situation demands
12. Readiness to take up new challenges as and when they come. Bachelor's degree in Science/IT/Computer Science or equivalent
Experience
Minimum of Fresher - 2 Year(s) Of Experience
Job Category
Technical Support
Key Skills
Hardware Networking
OS Configuration
OS Installation
Outlook Configuration
Software Support
Job Overview :
