Job Description
Connecting and configuring the peripherals of a desktop / laptop.
• Complete assembly and disassembly of a desktop, identification of components, role and identification of ports, forced computer shutdown, use of laptop buttons.
• Routing and crimping of RJ11 / RJ45 network cables.
• Identification and role of wireless access points, switches and routers.
• Configuration of network equipment, wireless network security protocols.
• Mounting and connecting printers via USB, network cable and wireless. Scanner setup. Use of OCR software.
• Troubleshooting consumables (toner, cylinder, oven, etc.)
• Ability to prioritize daily activities and work against time.
• Works with the ticketing system to prioritize the activity.
• Works with the documentation system to record the particularities of each individual client.
• Improve and keep technical documentation up to date
• Ensures the correct transmission of requests from customers to the team and proposes solutions.
Experience
Minimum of Fresher - 5 Year(s) Of Experience
Job Category
Technical Engineer
Technical Support
Key Skills
Basic troubleshooting
Firewall Configuration
OS Configuration
Routing
Troubleshooting
Job Overview :
