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Technical Support Engineer

Job Description

Contis is the Banking-as-a-Service provider spearheading the digital payments revolution. We’re on a huge growth path and have rapidly doubled our payments volume while supporting 1.5m end-customers via over 200 clients. Contis is proud to be a European fintech success story looking for the best talent to drive our explosive growth.


We are looking for Technical Support Engineers that are passionate about identifying solutions and communicating with clients to resolve issues.


Currently working remotely to stay safe and protect lives; when things return to normality, the role will be based at our Ahmedabad office with flexible working to balance life's priorities.         

      

Duties and Responsibilities: 

  • Day to day monitoring of system and applications hosted in datacentre.
  • Working with Client and providers for any issue using ticket system or phone support.
  • Planning future improvements, suggesting IT solutions to business problems.
  • Managing coordination at a local and international level where required

 

Skills & Knowledge Required:

  • Minimum 2 years of experience in SQL Server (Advance SQL queries)
  • Log monitoring & analysis using SEIM
  • Experience of working on financial/banking/card payments industry domain is preferred.
  • Excellent verbal and written communication in English
  • Able to work in 24*7 shift.
  • Ability to diagnose & address application issues
  • Ability to work both independently and as part of a team.
  • In depth knowledge of Windows server, Windows client and Linux server
  • Working with Product Based Organization would be an added advantage
  • Good Knowledge of NMS system (PRTG) & Office 365
  • .Net C# knowledge added advantage
  • Able to explain technical problems in a simple term.
  • A dedication to continually update knowledge.
  • Manage all production system and recommend ways to optimize performance.
  • A dedication to continually update knowledge by self.
  • Manage all production system and recommend ways to optimize performance.


Why Work at Contis?

·       We seek out and hire only exceptional talent, and therefore recognise that each individual brings value and contribution which has made us who we are today.

·       We have a tech stack to be proud of and a working environment framed by our Contis values and behaviours.

·       We are passionate people who share a common vision, can think big, and thrive on delivering results.

·       We value diversity of thought and expect that you bring all of you to work; your passion, creativity and ideas on how we can be the best in the space that we operate in.

·       In return we will help you to be the very best that you can, we will support with development, give you opportunities to get involved in key projects and offer exposure to challenges that you may not get in a larger organisation.


The benefits on offer:

·       30 days annual Leave

·       Birthday Policy

·       Yearly Performance Bonus

·       Flexible working 

·       EAP

·       Employee Referral Bonus

·       No Sandwich Leave Policy

·       Personal Accident Insurance

·       Relocation package for the right candidate


Contis is an equal opportunity employer, embraces diversity and builds an inclusive environment for its employees and customers. We consider all applicants for employment regardless of age, disability, sexual orientation, gender identity, family or parental status, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation. 


Experience

Minimum of 2 - 5 Year(s) Of Experience

Job Category

  • Technical Support

Key Skills

  • System Support

Job Overview :