Role and Responsibilities

•                     Demonstrates basic knowledge of:

- Audit Control Frameworks like ISO, SOX, COBIT etc. Knowledge of audit process and guidelines

- Change Record (CR) tool, Change management activities

•                     Basic understanding of organization's processes and tools for resource allocation, MS excel (Graphs/creating/modifying), Incident Management Process/lifecycle

•                     Policies and Procedure related to Queue Management

•                     Assist in SLA compliance and SLA monitoring, facilitate processes and ensure SLA compliance

•                     Support customer environment, Operations and services as per agreed SLA's Prepare process maps, workflows, business cases with assistance from SME

•                     Ability to understand client’s requirement, server, firmware, device driver etc. upgrades, various storage hierarchy’s. (Disks and Tapes), retention policies of data, disaster recovery process.

•                     Understanding of FC concepts and RAID technology, SAN Switches   

•                     Basic understanding of testing concepts, testing standards and best practices

•                     Scripting: either PowerShell or shell or both

•                     Python

CERTIFICATIONS:

·         CompTIA A+

·         CompTIA IT Fundamentals

·         CompTIA Network+

·         CompTIA Security+

Qualifications and Education Requirements

·                  Educational Degree - It can be any engineering or non-engineering degree related to computers/electronics/networking/information technology.

•                     Minimum 50% marks throughout in academics.

•                     Applicants with Professional Degree.

•                     Good understanding of the software development lifecycle, and the relevance of different tools at different stages of the development lifecycle.

•                     Aware of basic design principles, and able to understand designs

Preferred Skills

Certification in relevant technology

Behavioral Attributes

•                     Demonstrates a "can do" attitude and is willing to stretch self to achieve and exceed defined goals/targets

•                     Displays awareness of customers’ stated needs and gives priority to meeting and exceeding customer expectations

•                     within stipulated time

•                     Explains ideas clearly and logically to others and is attentive in interactions

•                     Identifies the target audience for communication and carefully listens to their opinions and feedback

•                     Ability to work in Teams